Terms & Conditions

1. Acceptance of Terms

By accessing our website, using our services, or engaging with Anushka, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Description

Anushka provides comprehensive IT services including but not limited to:

• Custom software development
• Web and mobile application development
• Cloud computing and DevOps solutions
• Cybersecurity services
• UI/UX design services
• IT consulting and strategy
• Maintenance and support services

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Service Scope and Disclaimers

3.1 Service Limitations

Our services are provided "as is" and "as available." We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements. Service outcomes may vary based on project complexity, client cooperation, and external factors.

3.2 Technical Requirements

Clients are responsible for providing necessary technical specifications, requirements, and access to required systems. We are not liable for delays or issues caused by inadequate client information or system access.

3.3 Third-Party Dependencies

Our services may depend on third-party platforms, APIs, or services. We are not responsible for the availability, performance, or changes to these third-party services.

4. Quotations and Proposals

4.1 Proposal Validity

All quotations and proposals are valid for 30 days from the date of issue unless otherwise specified. Prices and terms are subject to change after this period.

4.2 Project Requirements

Quotations are based on the information provided at the time of proposal. Additional requirements or changes may result in revised pricing and timelines.

4.3 Acceptance

Proposals are considered accepted when you provide written confirmation or make the initial payment as specified in the proposal.

5. Payment Terms

5.1 Payment Schedule

Payment terms are specified in individual project proposals. Typical payment schedules include:

• 50% upfront payment upon project initiation
• 25% at project milestone completion
• 25% upon project delivery and acceptance

5.2 Payment Methods

We accept payments through bank transfers, online payment gateways, and other mutually agreed methods. All payments must be made in Indian Rupees (INR) unless otherwise specified.

5.3 Late Payments

Late payments may result in project suspension and additional charges. We reserve the right to charge interest on overdue amounts at the rate of 18% per annum.

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, clients own the final deliverables created specifically for their project. This includes custom code, designs, and documentation developed exclusively for the client.

6.2 Company Rights

We retain ownership of:

• Proprietary frameworks and libraries
• Reusable code components
• Design templates and patterns
• Internal tools and methodologies

6.3 Third-Party Licenses

Clients are responsible for obtaining and maintaining licenses for any third-party software, libraries, or services used in their projects.

7. Warranties and Liability

7.1 Service Warranty

We provide a 30-day warranty period for all deliverables. During this period, we will fix any defects or issues caused by our development work at no additional cost.

7.2 Limitation of Liability

Our total liability for any claims arising from our services is limited to the amount paid by the client for the specific service in question. We are not liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Data loss or corruption
• Third-party actions or failures

7.3 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or technical infrastructure failures.

8. Support and Maintenance

8.1 Post-Delivery Support

We provide 30 days of post-delivery support for all projects. Additional support and maintenance services are available through separate agreements.

8.2 Support Scope

Support services cover bug fixes, minor adjustments, and basic troubleshooting. Major modifications or new features require separate project agreements.

8.3 Response Times

Support response times vary based on the support package selected. Emergency support is available for critical issues during business hours.

9. Confidentiality and Data Protection

9.1 Confidential Information

We maintain strict confidentiality of all client information, business data, and project details. Confidential information is shared only with team members directly involved in the project.

9.2 Data Security

We implement appropriate security measures to protect client data. However, clients are responsible for backing up their own data and ensuring compliance with applicable data protection laws.

9.3 Privacy

Our data handling practices are governed by our Privacy Policy, which forms part of these Terms and Conditions.

10. Project Management and Communication

10.1 Project Communication

We maintain regular communication throughout the project lifecycle. Clients are expected to provide timely feedback and respond to project-related inquiries.

10.2 Change Management

Project scope changes must be documented and may affect timelines and costs. We will provide impact assessments for any requested changes.

10.3 Project Delays

While we strive to meet project deadlines, delays may occur due to client feedback delays, scope changes, or technical challenges. We will communicate any anticipated delays promptly.

11. Termination and Cancellation

11.1 Client Termination

Clients may terminate projects with written notice. Termination fees may apply based on work completed and project stage.

11.2 Company Termination

We may terminate services for:

• Non-payment of fees
• Breach of these terms
• Unreasonable client demands
• Force majeure circumstances

11.3 Post-Termination

Upon termination, we will deliver all completed work and provide project documentation. Final payments are due within 15 days of termination.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

12.2 Dispute Resolution

We encourage amicable resolution of disputes through direct communication. If disputes cannot be resolved, they will be subject to mediation or legal proceedings as appropriate.

12.3 Arbitration

Any disputes may be resolved through binding arbitration in Jaipur, Rajasthan, in accordance with the Arbitration and Conciliation Act, 1996.

13. Amendments and Updates

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of updated terms.

Material changes will be communicated to active clients through email or other appropriate channels.

14. Contact Information

For questions about these Terms and Conditions, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and any specific project agreements, constitute the entire agreement between you and Anushka regarding our services.