Refund & Cancellation Policy

Introduction

At HARSH ENTERPRISES, we strive to ensure customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the terms and conditions for returns, exchanges, refunds, and order cancellations.

1. Order Cancellation

1.1 Cancellation by Customer

Customers may cancel their orders under the following conditions:

• Before Dispatch: Orders can be cancelled free of charge before they are dispatched. Full refund will be processed within 7-10 business days.
• After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may refuse delivery and follow our return procedure.
• Custom Orders: Special or custom-ordered parts cannot be cancelled once the order is placed.

1.2 Cancellation by HARSH ENTERPRISES

We reserve the right to cancel orders in the following circumstances:

• Product unavailability or stock shortage
• Pricing or product information errors
• Payment verification issues
• Inability to deliver to the specified address
• Suspected fraudulent transactions

In such cases, we will notify you immediately and process a full refund within 7-10 business days.

2. Return Policy

2.1 Return Eligibility

Products may be returned within 7 days of delivery if they meet the following criteria:

• Product is unused and in original condition
• Original packaging is intact
• All tags, labels, and accessories are included
• Product is not damaged or altered
• Invoice or proof of purchase is provided

2.2 Non-Returnable Items

The following items cannot be returned:

• Custom-ordered or specially manufactured parts
• Products that have been installed or used
• Electrical components that have been connected
• Items damaged due to misuse or improper installation
• Products without original packaging
• Sale or clearance items (unless defective)

2.3 Return Process

To initiate a return:

1. Contact us within 7 days of delivery at contact@harshenterprises.shop or +91 9799984034
2. Provide your order number, product details, and reason for return
3. Wait for return authorization from our team
4. Pack the product securely in original packaging
5. Ship the product to our address or arrange for pickup (as per our instructions)
6. Retain tracking information for your records

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed for:

• Defective or damaged products received
• Wrong products delivered
• Products not matching the description
• Cancelled orders (before dispatch)
• Successfully returned products

3.2 Refund Process

• Refunds will be processed within 7-10 business days after receiving and inspecting the returned product
• Refunds will be credited to the original payment method
• You will receive an email confirmation once the refund is processed
• Bank processing time may vary (5-7 additional business days)

3.3 Partial Refunds

Partial refunds may be granted in cases where:

• Product shows signs of use
• Packaging is damaged or incomplete
• Product is returned after the return period but within 15 days
• Accessories or components are missing

4. Exchange Policy

Products may be exchanged for:

• Same product (different size/specification if applicable)
• Different product of equal or greater value
• Store credit for future purchases

Exchange requests must be made within 7 days of delivery and are subject to product availability.

5. Defective or Damaged Products

If you receive a defective or damaged product:

• Inspect the product immediately upon delivery
• Notify us within 24 hours of delivery
• Provide photographs of the defect or damage
• Do not use or install the product

We will arrange for immediate replacement or full refund at no additional cost to you.

6. Shipping Costs

• Defective/Wrong Products: We will cover return shipping costs
• Customer Preference Returns: Customer is responsible for return shipping costs
• Exchanges: Additional shipping charges may apply
• Original shipping charges are non-refundable (except for defective products)

7. Inspection Period

All returned products will be inspected within 3-5 business days of receipt. We will notify you of the inspection results and refund/exchange status via email.

8. Warranty Claims

Products covered by manufacturer warranty should be claimed directly with the manufacturer. We will assist you with the necessary documentation and warranty claim process.

9. Special Circumstances

In exceptional cases, we may make exceptions to this policy at our sole discretion. Please contact us to discuss your specific situation.

10. Contact for Returns and Refunds

For any questions or to initiate a return/refund, please contact us:

• Company Name: HARSH ENTERPRISES
• Address: 114/339 RHB, PRATAP NAGAR, SANGANER, Jaipur, Rajasthan, 302029
• Phone: +91 9799984034
• Email: contact@harshenterprises.shop
• Business Hours: Monday - Saturday, 9:00 AM - 7:00 PM

11. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically.